100 Months Of Warranty

To mark our 100th anniversary, we’re proud to introduce our 100 months of warranty. This exclusive offer extends the warranty on our air source hydronic heat pumps to 100 months, providing long-term peace of mind and exceptional heating comfort.

How do I qualify for the extended warranty?

To qualify for the extended warranty, the following conditions must be met:

  • The heat pump must be installed by an approved Stiebel Eltron installation partner.
  • Valid for air source hydronic heat pumps in a residential setting
  • The installation must include an ISG Web
  • Annual service must be completed by STIEBEL ELTRON or an approved STIEBEL ELTRON service partner.
  • Register warranty and ISG

What is an ISG Web (Internet Service Gateway)?

The ISG is a crucial component of the installation process. It allows for remote monitoring and control of your heat pump system, ensuring optimal performance and efficiency.

How do I find an approved Stiebel Eltron installation partner?

You can find an approved installation partner by contacting Stiebel Eltron directly.

Can I purchase the extended warranty for commercial installations?

No, the extended warranty offer is not applicable to commercial installations such as cascaded heat pumps, commercial hot water systems, hotels, or multi-residential installations. It is exclusively available for residential applications.

What are the benefits of the extended warranty?
The extended warranty provides customers with added protection and peace of mind, covering the cost of parts and labour for any potential issues that may arise with the air source hydronic heat pump during the warranty period.

How do I schedule annual service for my heat pump?
Annual service must be completed by STIEBEL ELTRON an approved Stiebel Eltron service partner. You can schedule service appointments directly with your installation partner or contact Stiebel Eltron for assistance in finding a qualified technician in your area.

What happens if I do not meet the warranty conditions?
If the warranty conditions are not met, the standard warranty terms will apply, typically covering the heat pump for five years from the date of installation. It's essential to ensure compliance with the conditions to take full advantage of the extended warranty offer.

If you have any further questions or require additional assistance, please don't hesitate to contact us directly.