Warranty

Select a product below to view its warranty information.

Warranty periods vary dependant on domestic and commercial use.
Please contact us with any questions you may have regarding product warranty.

For further details, please select an individual product below.

Model Number Domestic Warranty Commercial Warranty
Water Heaters
DHE 18 AU
DHE 27 AU
5 years full parts and labour 1 year full parts and labour
DEL 18 AU
DEL 27 AU
5 years full parts and labour 1 year full parts and labour
DHB-E 18 AU
DHB-E 27 AU
DHB-E 13 AU
DHB-E 13 SLi
5 years full parts and labour 1 year full parts and labour
SimpleX 2 years full parts and labour 1 year full parts and labour
DHF 13 C AU
DHF 15 C AU
5 years full parts and labour 1 year full parts and labour
DHCE 6/50
DHCE 8/50
DHCE 8/60
5 years full parts and labour 1 year full parts and labour
DHC 4
DHC 6
DHC 8
5 years full parts and labour 1 year full parts and labour
SNE 5 5 years full parts and labour 1 year full parts and labour
SNU 5
SNU 10
SN 5
SN 10
5 years full parts and labour 1 year full parts and labour
MES
MES-G
MEW
MES-A
SHC 10 AU
SHC 15 AU
7 years cylinder
3 years all other components
1 year full parts and labour
Renewables
WWK 222
WWK 222H
WWK 302
WWK 302H
5 years cylinder and condenser
2 years sealed refrigeration system (including compressor, evaporator, valves and associated pipe work)
2 years all other electrical componentry
2 years full parts and labour
VLR 70 S 2 years full parts and labour 2 years full parts and labour
LT-50 2 years full parts and labour 2 years full parts and labour
LWZ 180
LWZ 280
2 years full parts and labour 2 years full parts and labour
LWZ 70E
LWZ 170E Plus
LWZ 370 Plus
2 years full parts and labour 2 years full parts and labour
WPL 25 AC / 25 ACS
WPL 17 ACS classic
WPL 24 I
WPL 57
5 years full parts and labour 5 years full parts and labour
WPF 13 S / 13 / 16
WPF 20 / 27 / 35 / 40 / 52 / 66
WPF 10M / 13M / 16M
5 years full parts and labour 5 years full parts and labour
Room Heating
CNS 100 Trend
CNS 150 Trend
CNS 200 Trend
CNS 250 Trend
7 years full parts and labour 7 years full parts and labour
CNS 100 A
CNS 150 A
CNS 200 A
CNS 250 A
5 years full parts and labour 5 years full parts and labour
CK 20S
CKZ 20S
5 years full parts and labour 5 years full parts and labour
Electric Under Tile Heating (FTM & FTB) 7 years full parts and labour 7 years full parts and labour
HTE 4
HTE 5
Ultronic
5 years full parts and labour 5 years full parts and labour
Water Filtration
Stream 4
Stream 3
5 years housing
1 year other (ex. cartridges)
5 years housing
1 year other (ex. cartridges)