Warranty
Select a product below to view its warranty information.
Warranty periods vary dependant on domestic and commercial use.
Please contact us with any questions you may have regarding product warranty.
For further details, please select an individual product below.
Model Number | Domestic Warranty | Commercial Warranty | |
Water Heaters | |||
DHE 18 AU DHE 27 AU |
5 years full parts and labour | 1 year full parts and labour | |
DEL 18 AU DEL 27 AU |
5 years full parts and labour | 1 year full parts and labour | |
DHB-E 18 AU DHB-E 27 AU DHB-E 13 AU DHB-E 13 SLi |
5 years full parts and labour | 1 year full parts and labour | |
SimpleX | 2 years full parts and labour | 1 year full parts and labour | |
DHF 13 C AU DHF 15 C AU |
5 years full parts and labour | 1 year full parts and labour | |
DHCE 6/50 DHCE 8/50 DHCE 8/60 |
5 years full parts and labour | 1 year full parts and labour | |
DEM 6 WSH 20 AU Sensor Tap |
5 years full parts and labour | 1 year full parts and labour | |
SNE 5 | 5 years full parts and labour | 1 year full parts and labour | |
SNU 5 SNU 10 SN 5 SN 10 |
5 years full parts and labour | 1 year full parts and labour | |
MES MES-G MEW MES-A |
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SHC 10 AU SHC 15 AU |
5 years cylinder 3 years all other components |
1 year full parts and labour | |
Renewables | |||
WWK 222 WWK 222H WWK 302 WWK 302H |
5 years cylinder and condenser 2 years sealed refrigeration system (including compressor, evaporator, valves and associated pipe work) 2 years all other electrical componentry |
2 years full parts and labour | |
VLR 70 S | 2 years full parts and labour | 2 years full parts and labour | |
LT-50 | 2 years full parts and labour | 2 years full parts and labour | |
LWZ 180 LWZ 280 |
2 years full parts and labour | 2 years full parts and labour | |
LWZ 70E LWZ 170E Plus LWZ 370 Plus |
2 years full parts and labour | 2 years full parts and labour | |
WPL 25 AC / 25 ACS WPL 17 ACS classic WPL 24 I WPL 57 |
5 years full parts and labour | 5 years full parts and labour | |
WPF 13 S / 13 / 16 WPF 20 / 27 / 35 / 40 / 52 / 66 WPF 10M / 13M / 16M |
5 years full parts and labour | 5 years full parts and labour | |
Room Heating | |||
CON 10 Premium CON 15 Premium CON 20 Premium CON 30 Premium |
5 years full parts and labour | 5 years full parts and labour | |
CNS 100 Trend CNS 150 Trend CNS 200 Trend CNS 250 Trend |
2 years full parts and labour | 2 years full parts and labour | |
CNS 100 A CNS 150 A CNS 200 A CNS 250 A |
7 years full parts and labour | 7 years full parts and labour | |
CK 20S CKZ 20S |
5 years full parts and labour | 5 years full parts and labour | |
Electric Under Tile Heating (FTM & FTB) | 7 years full parts and labour | 7 years full parts and labour | |
HTE 4 HTE 5 Ultronic |
5 years full parts and labour | 5 years full parts and labour | |
Water Filtration | |||
Stream 4 Stream 3 |
5 years housing 1 year other (ex. cartridges) |
5 years housing 1 year other (ex. cartridges) |
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